Spa Concierge Finishing School 
Unit 4:
Mastering Complaint Resolution and 
Service Recovery

In spite of all of the comprehensive training and support tools that you supply to your customer care team, sometimes, we just can’t make the client happy. This is not an “if” but a “when” occurrence, and is actually the best test of your customer care culture. This course provides strategies for handling these rare occurrences, and steps to decrease their frequency.

This 1 hour course includes a power point audio & video presentation, and aptitude quiz.

Ready to get started?
  • Level: Beginner
  • Duration:  1 hours 
  • Video Time:  50 minutes
  • Author: Lisa Starr
  • Learners: 95+
Write your awesome label here.
Instructor

Lisa Starr

Starr is an authority on the business of spa and wellness. She guides individual businesses as a consultant, covers new trends and developments as a journalist, and explores the stories behind success in her podcast, StarrCast. As an industry thought leader, she delivers keynote presentations, moderates at global conferences, and leads multi-day spa business education workshops around the world, including China, Brazil, Kenya, Mexico, Germany, Dubai, London, South Africa, and more. Starr is the Task Force Chair of the Consulting Initiative of the Global Wellness Institute, connecting consultants across the world who are united in the purpose of serving operators and developers of successful wellness businesses. Starr is also a Contributing Editor at Spa Business Magazine, a global trade publication published by Leisure Media in the UK. 

Starr has spent all of her professional career in the field, in numerous roles including as General Manager of a regional spa chain. Her practical approach helps to guide owners in actionable steps to improve and grow their businesses in an array of areas, including sales & marketing, people management and spa operations. She also facilitates group education and team-building sessions, and offers financial audits and owner-requested establishment assessments.
Get Support
Copyright © 2025
Created with