Spa Concierge Finishing School 
Unit 1:
Mastering the Mindset of 
World Class Service

These days, every business touts their excellent customer service, and yet we so often still do not experience it. Being able to actually provide a high level of customer care is not just a matter of training and handbooks; we'll explore the roots and qualities of a culture of customer care that will enable your organization to consistently deliver on this promise.

This 1 hour 15 minute course includes a power point audio & video presentation, and aptitude quiz. 

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  • Level: Beginner
  • Duration:  1.25 hours 
  • Video Time:  1 hours
  • Author: Lisa Starr
  • Learners: 95+
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Instructor

Lisa Starr

Starr is an authority on the business of spa and wellness. She guides individual businesses as a consultant, covers new trends and developments as a journalist, and explores the stories behind success in her podcast, StarrCast. As an industry thought leader, she delivers keynote presentations, moderates at global conferences, and leads multi-day spa business education workshops around the world, including China, Brazil, Kenya, Mexico, Germany, Dubai, London, South Africa, and more. Starr is the Task Force Chair of the Consulting Initiative of the Global Wellness Institute, connecting consultants across the world who are united in the purpose of serving operators and developers of successful wellness businesses. Starr is also a Contributing Editor at Spa Business Magazine, a global trade publication published by Leisure Media in the UK. 

Starr has spent all of her professional career in the field, in numerous roles including as General Manager of a regional spa chain. Her practical approach helps to guide owners in actionable steps to improve and grow their businesses in an array of areas, including sales & marketing, people management and spa operations. She also facilitates group education and team-building sessions, and offers financial audits and owner-requested establishment assessments.
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